Customer Service Administrator - Property Management

Customer Service Administrator - Property Management

Bridgfords, part of Connells Group, is looking for an enthusiastic and highly motivated Customer Service Professional to complement our Property Management Team within the Lettings Department in Manchester City Centre.

As a Customer Service Administrator, you will provide property management and tenancy support services to branches, landlords and tenants.

What We Offer

• Be part of the largest UK property services brand with bold transformation plans.
• Join a collaborative team.
• Pension scheme.
• 23 days annual leave, plus an additional day off for your birthday.
• Career progression towards management opportunities.
• Employee Assistance Programme.
• Discount schemes covering retail, entertainment, travel and health.
• Family Friendly Leave including enhanced maternity and paternity leave.

Key Responsibilities

• Managing the effective resolution and disbursement of tenants’ security deposits at the end of a tenancy.
• Arranging end‑of‑tenancy check‑out appointments and communicating appropriately.
• Cross‑checking original property inventories against check‑out reports, identifying tenant liabilities and preparing schedule of works.
• Negotiating with landlords and tenants to agree deductions within legislative timescales.
• Identifying general maintenance or improvements to maintain the property in good order.
• Dealing promptly and courteously with communication to landlords, tenants, contractors, and internal partners.
• Providing a first‑class service to maximise customer retention.
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.

Skills & Experience

• Passionate about delivering excellent customer service.
• Highly organised with strong attention to detail.
• A confident communicator, both written and verbal.
• Able to work effectively under pressure and meet deadlines.

Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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