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Customer Service / Administrator | Remote (Oxford, UK)
- oxford, england, United Kingdom
- Full time
- Remote
Job Description
Overview
Trade Prices Direct, a nationwide window and door installation business, is seeking a Customer Service / Administrator to join its remote team. This full-time role offers £25,000–£30,000/year plus benefits, including pension and training opportunities.
The successful candidate will provide frontline customer support and administrative assistance, ensuring smooth operations and high levels of customer satisfaction.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Maintain and update customer records in CRM systems
- Assist with order processing and liaise between departments for fulfillment
- Address customer complaints and escalate when necessary
- Collaborate with sales, surveyors, and installation teams to ensure seamless service
- Prepare reports and provide administrative support to management
- Manage scheduling and appointments
Candidate Requirements
- Minimum 2 years’ experience in customer service or administration
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and manage time effectively
- Proficiency with CRM systems and Microsoft Office Suite
- Problem-solving skills with a customer-centric approach
Preferred:
- Relevant qualifications in customer service or administration
- Company pension plan
- Leave package
- Fully remote work-from-home flexibility
- Training and development opportunities
About Trade Prices Direct
Trade Prices Direct is a fast-growing UK-wide window and door installation company dedicated to delivering exceptional customer service. With a commitment to quality and efficiency, the company ensures clients receive the best experience from inquiry through to installation.
Application Process
How to Apply:
- Submit your CV via Trade Prices Direct’s recruitment channels.
- Highlight your customer service and administrative experience.
- Shortlisted candidates will be contacted for interview.