Open role
Customer Service Administrator
- Aggregated by CV-Library
- Stonehouse, Gloucestershire
- Permanent
- Full Time
- £26,750 - £26,750 Per Annum
Job Description
Due to internal promotion, we are currently seeking a Customer Service Administrator to join a reputable manufacturing company located in Stonehouse. This is a fantastic opportunity to become part of a business recognised for its strong team environment, supportive leadership, and opportunities for long-term career progression.
In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.
Responsibilities:
- Ensure all customer complaints and queries receive a first response
- Investigate issues thoroughly to identify root causes and determine appropriate solutions
- Accurately log and manage cases within the company's system
- Proactively keep customers updated on the progress of their enquiries
- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
- Monitor and manage your own workload to ensure timely resolution of cases
- Escalate issues when additional support is required
- Maintain high standards of customer service and professionalism at all times
Candidate Attributes:
- A self-motivated team player
- Excellent organisation, time management and administration skills
- Able to prioritise workload
- Able to work under pressure and remain calm
- Customer service can do attitude
Hours: Monday – Friday, 8.30am – 5pm
Salary: Starting £26,750 per annum (tiered pay which you can progress through with training)
In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.
Responsibilities:
- Ensure all customer complaints and queries receive a first response
- Investigate issues thoroughly to identify root causes and determine appropriate solutions
- Accurately log and manage cases within the company's system
- Proactively keep customers updated on the progress of their enquiries
- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
- Monitor and manage your own workload to ensure timely resolution of cases
- Escalate issues when additional support is required
- Maintain high standards of customer service and professionalism at all times
Candidate Attributes:
- A self-motivated team player
- Excellent organisation, time management and administration skills
- Able to prioritise workload
- Able to work under pressure and remain calm
- Customer service can do attitude
Hours: Monday – Friday, 8.30am – 5pm
Salary: Starting £26,750 per annum (tiered pay which you can progress through with training)