Customer Service Administrator

Customer Service Administrator

Location: (On-site) Prologis Park, Coventry, CV6 4BU

Type: Temporary but could lead to a fixed-term contact after three months, for the right candidate

Hours: Full-Time, Monday - Friday working 9am-5pm

Rate: £12.90 per hour

Must Have Admin Experience

Job Purpose:

To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors.

Key Responsibilities

• Receive, assess and acknowledge incoming documentation and direct appropriately

• Log incoming post onto our in-house database and create physical files

• Link incoming documents to existing applications and update records

• Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.

• Determine ownership of files and documents and the authority needed for the release

• To sift files and redact documents prior to release.

• Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why

• Taking responsibility for chasing information and keeping clients updated.

• Support the intervention process

• As directed assist with loading and unloading of incoming and outgoing boxes and files

• Ensure any mechanical handling equipment is operated safely and securely

• Maintain accurate records and logbooks as per Capita's instructions

• Sort files and maintain accurate filing systems in line with agreed processes

• Ensure all aspects of confidentiality are strictly observed

• Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.

• Ensure all responsibilities to be carried out in line with local and company guidelines

Key Skills & Qualifications:

• Good knowledge of MS office and a working knowledge of general IT systems

• Excellent communication skills both oral and written with the ability to communicate at all levels

• Excellent customer service skills - the ability to effectively communicate clearly with demanding customers

• Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach

• Excellent organisational skills, ability to prioritise work and multi-task

• Ability to work to tight deadlines

• Ability to follow processes and procedures

• Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed

• Ability to work as part of a team

• Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements

• Experience of manual handling

• Ability to identify risks and apply health and safety procedures

• Flexibility with hours - may be required to work overtime

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you

How to Apply:

"To apply for this role, please complete the form below by filling out your name and contact details, and attaching your CV.".

All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people