Customer Service Advisor/Bodyshop Advisor
- dorking, england, United Kingdom
- Full time
Job Description
Customer Service Advisor - Bodyshop
Location: Dorking
Salary: £30,000 - £33,000
Hours: Monday to Friday | 45 hours per week
Holiday: 25 days + Bank Holidays
The Opportunity
We are currently recruiting for an experienced Customer Service Advisor / Bodyshop Service Advisor to join a prestigious and expanding accident repair centre in Dorking.
This is an excellent opportunity to join a growing business representing prestige automotive brands , with excellent training, career development and progression opportunities.
If you have customer service experience within the motor trade, bodyshop or automotive sector , we'd love to hear from you.
The Role
As a Bodyshop Customer Service Advisor, you will be the face of the business , providing an exceptional customer experience while ensuring manufacturer standards and guidelines are consistently maintained.
Your responsibilities will include:
- Managing customers throughout the vehicle repair process.
- Providing regular and accurate customer updates.
- Liaising with internal departments to ensure repairs progress smoothly.
- Coordinating fleet allocation and vehicle movements.
- Managing customer expectations and resolving queries professionally.
- Ensuring customers receive a high level of service from initial contact through to vehicle collection.
- Working closely with colleagues to ensure operational efficiency.
- Maintaining manufacturer standards and procedures.
- Providing a professional and welcoming customer experience.
About You
We're looking for someone with:
- Previous Customer Service experience , ideally within the motor trade or automotive sector.
- Experience as a Bodyshop Advisor, Service Advisor or similar would be highly advantageous.
- Excellent communication and interpersonal skills.
- A professional and customer-focused approach.
- Strong organisational and administration skills.
- The ability to manage multiple customers and priorities effectively.
- Good attention to detail.
- Confidence liaising with internal teams and external customers.
- Autoflow experience is desirable but not essential.
What's on Offer?
- £30,000 - £33,000 salary
- Monday to Friday working
- 45-hour working week
- 25 days annual holiday + Bank Holidays
- Full internal and external training
- Manufacturer training with prestige automotive brands
- Excellent career development opportunities
- Clear pathway for progression
- Opportunity to enhance your automotive knowledge and skillset
- Growing and prestigious accident repair business