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Customer Service Advisor/ Financial Services
- worcester, england, United Kingdom
- Contract·On-site
- From £190 Per Day
Job Description
Customer Service Advisor - Worcester - 5 days onsite
Job description
We are recruiting for a Customer Service Advisorsto join our client, in their Insurance team. This is an 8 week's contract opportunity, offering an excellent day rate of £190, employed via an Umbrella company.
About the role:
As a customer service advisor that means taking inbound, outbound calls and emails. Handling the documents and payment details accurately.
Key responsibilities include;
- Collecting and checking customer information
- Recognising signs of potential fraud and escalating appropriately
- Logging calls, notes and outcomes accurately in our systems
About you:
- Experience in a customer-facing service role (phone-based experience is a strong advantage)
- Confident, clear and calm on the phone
- Good attention to detail, particularly with personal data, documents and payments
- Handling a high volume of enquiries
- Good written English for emails
- Competent with standard office software and quick to learn new systems
Additional Information:
- Location: Worcester - onsite 5 days a week
- Duration: 8 weeks
- Day rate: £190 a day via an Umbrella company