Customer Service Advisor - Retail

About the Role

Our client is seeking an enthusiastic and highly organized Customer Service Advisor for their remote team, supporting customers of their retail operations based in Bradford . This position involves providing exceptional support via phone, email, and chat, addressing customer inquiries, resolving issues, and ensuring a positive post-purchase experience. You will be the first point of contact for many customers, embodying the brand's commitment to service excellence from the comfort of your home.

Key Responsibilities

• Respond promptly and professionally to customer inquiries regarding products, orders, and services.
• Resolve customer complaints and issues effectively, escalating when necessary to ensure customer satisfaction.
• Process returns, exchanges, and refunds accurately and efficiently according to company policy.
• Provide product information and recommendations to customers to assist with their purchasing decisions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure customer needs are met promptly and efficiently.

Requirements

• Previous experience in a customer service role, preferably within a retail or e-commerce environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
• Proficiency in using customer relationship management (CRM) software and other communication tools.
• Ability to manage time effectively and work independently in a remote setting .
• A keen understanding of retail products and services relevant to our client's offerings.

Benefits

• Competitive pro-rata salary.
• Work from home flexibility.
• Comprehensive training program provided.
• Opportunities for career progression within customer service or retail operations.
• Employee discounts on retail products.