Customer Service Advisor - Retail

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Service Advisor to join their busy retail team in Glasgow . In this role, you will be the first point of contact for customers, providing exceptional service, resolving queries, and ensuring a positive shopping experience. You will handle a variety of customer interactions, both in-person and over the phone, playing a vital part in customer retention and satisfaction. This role is perfect for someone passionate about retail and dedicated to delivering top-tier service within the vibrant Glasgow shopping scene.

Key Responsibilities

• Greet customers warmly and assist them with product inquiries and selections.
• Process sales transactions accurately using the point-of-sale system.
• Handle customer complaints and returns professionally, seeking satisfactory resolutions.
• Maintain knowledge of current promotions, products, and store policies.
• Ensure the sales floor is tidy, organized, and well-stocked at all times.

Requirements

• Previous experience in a customer service or retail environment is preferred.
• Excellent communication and active listening skills.
• A friendly, approachable, and professional demeanor.
• Ability to work effectively under pressure and handle multiple tasks.
• Flexibility to work part-time hours, including weekends, in our Glasgow store.

Benefits

• Competitive hourly wage and potential for performance-related bonuses.
• Generous staff discount on all products.
• Comprehensive training on products and customer service techniques.
• Opportunities to gain experience in a fast-paced retail setting in Glasgow .
• A positive and team-oriented work atmosphere.