Customer Service Advisor - Retail

About the Role

Our client is seeking a personable and efficient Customer Service Advisor to join their retail team in Wolverhampton , with a hybrid working arrangement. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive shopping experience both in-store and through remote communication channels. This role is vital for maintaining customer satisfaction and loyalty, requiring excellent communication skills and a proactive approach to problem-solving in the bustling retail environment of Wolverhampton .

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information.
• Process customer orders, returns, exchanges, and refunds efficiently and according to company policy.
• Resolve customer complaints and issues in a timely and professional manner, escalating when necessary.
• Maintain customer records and update account information accurately in the CRM system.
• Provide product information and assist customers in making purchasing decisions.
• Contribute to a positive store atmosphere and support the sales team's efforts.

Requirements

• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using CRM software and other customer service tools.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A flexible approach to working, with the ability to balance in-office and remote duties in Wolverhampton .

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid working model offering flexibility between office and home.
• Comprehensive training on products and customer service protocols.
• Employee discounts on retail products.
• A supportive team dedicated to customer success.