Customer Service Advisor – Southampton – Job Filled

Anexcellentopportunityhasjustbecomeavailablefora

CustomerServiceAdvisor

tojoinaninnovativeandestablishedbusinessbasedinSouthampton.

Asa

CustomerServiceAdvisor

,youwillbethefirstpointofcontactforcustomers,ensuringallenquiriesandordersarehandledpromptlyandprofessionally.

ResponsibilitiesofaCustomerServiceAdvisor:

• Handle customer enquiries via telephone and email in a professional manner
• Process all customer orders and maintain accurate and up-to-date records
• Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery
• Assist the internal Sales team with administrative duties and phone cover during peak times
• Carry out additional ad-hoc duties as required to support the business.

TheidealCustomerServiceAdvisor:

• Prior customer service experience, ideally within manufacturing
• Excellent written and verbal communication skills and ability to communicate effectively
• Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy
• Strong organisational, prioritising and problem-solving skills
• Conscientious, self-motivated, and able to work independently
• Strong team-working skills, contributing positively to a collaborative environment
• Patient, polite, and assertive approach

Theroleof

CustomerServiceAdvisor

is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more!

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