Customer Service Advisor

Customer Service AdministratorLocation: Manton Wood, Worksop Business Unit: Supply Chain Hours: 37.5 hours per week Working Pattern: Tuesday to Saturday, 10:00am – 6:00pm Pay Rate: £13.16 per hour Contract: Ongoing

About the RoleWe are looking for a Customer Service Administrator to join our Network Operations team at Manton Wood, Worksop on an ongoing basis.

This is a customer service-focused role where you will be responsible for supporting customers, responding to queries, and ensuring their requirements are dealt with accurately and efficiently.

You will play an important part in maintaining strong customer relationships while working closely with the planning, transport, and wider operations teams in a busy logistics environment.

Key Responsibilities

Provide a high level of customer service to customers via telephone and email

Respond to customer queries promptly and professionally

Assist customers with order and delivery-related enquiries

Book and process customer orders accurately in line with customer requirements

Input and update information across customer and internal systems

Monitor shared inboxes and action emails appropriately

Maintain accurate records, trackers, and spreadsheets

Liaise with planning and transport teams to resolve customer queries

Keep customers updated regarding orders, deliveries, and any changes

Identify and escalate issues or exceptions to the management team promptly

Support the wider operations team with administrative tasks when required

Health, Safety & Compliance Ensure all administrative and customer service tasks are completed accurately and in line with company procedures

Follow all health and safety procedures and company policies at all times

Ensure customer and operational information is handled accurately and confidentially

What We’re Looking For Friendly, professional, and customer-focused approach

Excellent communication and interpersonal skills

Strong attention to detail and accuracy

Confident using IT systems, spreadsheets, email, and online portals

Good organisational and time-management skills

Ability to prioritise and manage multiple tasks in a busy environment

Ability to remain calm and professional when dealing with customer queries or issues

Strong team-focused attitude

Proactive approach and willingness to support the wider operation when required

Qualifications & Experience High school / secondary education

Good understanding of IT systems

Previous experience in customer service, administration, logistics, transport, or a similar environment is desirable but not essential

Full training and support will be provided

Why Join Us? £13.16 per hour

37.5 hours per week

Tuesday to Saturday, 10:00am – 6:00pm

Ongoing work

Opportunity to develop your customer service and logistics experience

Supportive team environment

Clear opportunities for career progression

If you are friendly, organised, customer-focused, and enjoy working in a busy team environment, we would love to hear from you.

If you are interested, please apply online