Customer Service Advisor

About the Role

Our client is seeking a customer-focused Customer Service Advisor to join their team in Wolverhampton . You will be the primary point of contact for customer inquiries, providing assistance and ensuring a positive interaction with the company. This role utilizes a hybrid work model, offering a balance between in-office collaboration and remote flexibility. Become a vital part of a team committed to delivering exceptional service and enhancing the overall customer journey.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a professional and timely manner.
• Assist customers with product information, order tracking, and general inquiries.
• Resolve customer issues efficiently, escalating when necessary to senior staff.
• Maintain accurate records of customer interactions and update customer profiles.
• Gather feedback from customers to contribute to service improvement initiatives.

Requirements

• Previous experience in a customer service role is highly desirable.
• Strong communication and interpersonal skills.
• Proficiency in using standard office software and CRM systems.
• Ability to multitask and manage time effectively within a hybrid work structure.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive hourly wage.
• Hybrid working schedule providing flexibility.
• Access to training and development opportunities.
• Employee discount on company products/services.
• A supportive team environment in our Wolverhampton office.