Customer Service Advisor

About the Role

Our client is seeking a friendly and efficient Customer Service Advisor to join their team in Sheffield, South Yorkshire, UK . You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. This role requires excellent communication skills and a commitment to delivering a high level of customer satisfaction. Join a dedicated team in a professional setting where your contribution to positive customer experiences is highly valued.

Key Responsibilities

• Handle incoming customer calls, emails, and social media inquiries professionally.
• Provide accurate information regarding products, services, and account details.
• Process customer requests, orders, and changes efficiently.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain accurate customer records and update the CRM system regularly.
• Adhere to company policies and procedures to ensure consistent service delivery.

Requirements

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Ability to listen actively and empathize with customer concerns.
• Proficiency in using computers and standard office software.
• Experience within the Sheffield, South Yorkshire, UK service sector is beneficial.
• A positive attitude and a commitment to customer satisfaction.

Benefits

• Competitive starting salary.
• Full-time, office-based position in Sheffield .
• Health and wellbeing support programs.
• Opportunities for training and skill enhancement.
• Friendly and supportive team environment.
• Company pension scheme.