Customer Service Advisor

About the Role

Our client is seeking a friendly and efficient Customer Service Advisor to join their dedicated team in Liverpool . In this role, you will be the first point of contact for customers, providing essential support and information to ensure a positive interaction with the company. You will handle inquiries, resolve complaints, and process requests accurately and courteously. This position is based in our office environment and is ideal for individuals who enjoy face-to-face interaction and contributing to a positive team atmosphere, offering a stable and supportive work setting.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person, providing accurate and helpful information.
• Resolve customer issues and complaints efficiently, aiming for first-contact resolution.
• Process customer orders, forms, applications, and requests accurately.
• Maintain customer records and update information in the company's database.
• Adhere to company service standards and quality assurance guidelines.
• Collaborate with team members to share information and improve service delivery.

Requirements

• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Ability to handle customer complaints and difficult situations with patience and empathy.
• Strong organizational skills and attention to detail.
• Comfortable working within an office-based team and adhering to set schedules.
• Proficiency in using basic computer applications and data entry.

Benefits

• Competitive starting salary.
• Company-provided training and ongoing professional development.
• Health insurance and other standard employee benefits.
• Regular team-building activities and a positive workplace culture.
• Convenient office location in Liverpool .