Customer Service Advisor

Customer Service Advisor

Redditch, Worcestershire (Office-based)

Full-time | Permanent

Salary: £28,000 per annum

Are you an excellent communicator with a passion for customer service? We're looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.

Key Responsibilities

• Act as the main point of contact for customers during their journey
• Deliver first-class customer service with empathy and professionalism
• Make daily outbound calls to update customers and contractors
• Liaise with project managers to ensure smooth progress on all jobs
• Accurately record updates, queries, and resolutions on the CRM system
• Track and monitor progress of projects and complaint resolutions
• Collect outstanding balances once work is complete
• Support the wider customer service team to resolve issues efficiently
• Communicate clearly via phone, email, and letter
• Maintain a professional and positive image for the company

What We're Looking For

• Previous experience in a customer-facing or customer engagement role
• Excellent communication and interpersonal skills
• A caring, customer-focused approach with great attention to detail
• Ability to stay organised and manage multiple priorities under pressure
• Confident with Microsoft Office and Outlook
• Experience with payment collection or processing finance paperwork

What's in It for You

• Competitive salary of £28,000 per annum
• Office hours Monday to Friday - 9am to 5pm
• Join a friendly, supportive, and customer-focused team
• Work in a fast-paced, rewarding environment where you can make a real impact
• Opportunities for career growth and professional development

Interested?

If you're passionate about helping customers and take pride in delivering great service, we'd love to hear from you.

Early August start.

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