Customer Service Advisor

We’re looking for a friendly and customer-focused Customer Service Advisor to support customers, resolve enquiries and provide a high standard of service. This remote role is suitable for candidates with strong communication, problem-solving and organisational skills.

Key Responsibilities

• Respond to customer enquiries by phone, email and online channels
• Resolve customer questions and issues efficiently
• Provide accurate information about products and services
• Handle complaints professionally and elevate when required
• Update customer records and maintain accurate information
• Follow company procedures and service standards
• Work with internal teams to resolve customer issues

Requirements

• Previous customer service or administration experience preferred
• Strong problem-solving ability
• Good computer and Microsoft Office skills
• Professional and positive approach
• Strong attention to detail
• Ability to work independently in a remote environment

#J-18808-Ljbffr