Customer Service Advisor

About the Role

Our client is actively seeking a proactive and customer-focused Customer Service Advisor to join their busy office in Manchester, Greater Manchester, UK . In this vital role, you will engage directly with customers, offering solutions and support to ensure their needs are met efficiently and effectively. You will be an integral part of a dedicated team committed to upholding the highest standards of customer care and building lasting relationships. This is an excellent opportunity for individuals who excel in interpersonal communication and thrive in a collaborative, office-based setting, contributing to the team's success in Manchester .

Key Responsibilities

• Handle customer inquiries, complaints, and requests in a timely and courteous manner.
• Provide detailed product and service information to customers.
• Process orders, forms, and applications accurately.
• Document all customer interactions and resolutions within the company's system.
• Identify and address customer concerns to improve satisfaction and retention.

Requirements

• Previous experience in a customer-facing role is essential.
• Strong communication skills, both written and verbal, with an emphasis on active listening.
• Familiarity with customer relationship management (CRM) software.
• Ability to remain calm and professional under pressure.
• A genuine desire to help customers and solve problems effectively.

Benefits

• Competitive annual salary.
• Comprehensive health benefits package.
• Generous holiday entitlement and sick pay.
• Opportunities for training and skill development.
• A friendly and professional working environment in a central Manchester location.