Customer Service Advisor

About the Role

Our client is actively searching for a friendly and efficient Customer Service Advisor to join their dedicated team in Belfast . In this vital role, you will handle customer inquiries, provide solutions, and ensure every customer interaction reflects the company's commitment to excellence. You'll be a key player in customer retention and satisfaction, working within a professional setting in Belfast . This position offers the chance to develop your skills in a supportive and engaging work environment.

Key Responsibilities

• Manage incoming customer calls, emails, and correspondence with professionalism and accuracy.
• Resolve customer queries, complaints, and issues promptly and effectively.
• Provide information on company products and services, guiding customers to the best solutions.
• Update customer records accurately and maintain organised documentation.
• Collaborate with team members to share best practices and improve service delivery.

Requirements

• Previous experience in a customer service or similar role.
• Strong active listening and communication skills.
• Proficiency in basic computer applications and CRM systems.
• Ability to remain calm and professional under pressure.
• A team-player mentality with a strong work ethic.

Benefits

• An attractive starting salary with potential for increases based on performance.
• A hybrid work arrangement offering flexibility.
• Comprehensive training programs and ongoing development support.
• A pension scheme and other employee benefits.
• A positive workplace culture in the heart of Belfast .