Customer Service Advisor

Customer Service Advisor

Bedford Area. MK43

£14.00 per hour

Temp to Perm after 12 weeks

The Role

As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media.

Key Responsibilities

• Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.

• Manage inbound calls, emails, live chats, and social media queries.

• Provide accurate information and solutions, reassuring customers and resolving issues quickly.

• Work collaboratively with the wider team to maintain excellent service standards.

What We’re Looking For:

• Excellent communication skills – both written and verbal.

• A proactive and customer-first attitude, with the ability to remain calm under pressure.

• Previous customer service experience (not essential, but desirable).

• Comfortable working in a fast-paced, target-driven environment.

• Strong problem-solving skills and ability to adapt to customer needs.

Hours of Work:

• Monday to Friday: 9am – 8pm

• Saturday & Sunday: 9am – 6pm

• Rotational shifts including some late shifts: 11am – 8pm

Benefits

• Full training provided.

• Career progression and development opportunities.

• Supportive team environment