Open role
Customer Service Advisor
- Aggregated by CV-Library
- BL6, Horwich, Borough of Bolton
- Permanent
- Full Time
- £28,000 - £30,000 Per Annum
Job Description
Call Handler / Customer Service Advisor, Bolton BL6 6 month contract Monday to Friday, 40 hours per week between 8am - 5.30pm £14.40 per hour
Are you an organised customer service advisor who enjoys working in a busy, team-focused environment
You will be taking calls from customers/engineers and creating jobs/units on the system. We have had a huge influx in calls recently into the Central Admin team who are the overflow for the depots as the depots are so stacked.
Salary will be £30k per annum and hours are 40 hours per week. Start and finish times to be confirmed.
* Processing completed service and repair jobs accurately and promptly.
* Updating customer portals and internal systems.
* Answering calls from depots and customers when service controllers are unavailable.
* Providing customers with updates available on the system or taking accurate messages.
* Assisting with breakdown calls and customer queries when required.
What we're looking for as the call handler / customer service Advisor
* Previous experience in an administration, service support or customer service role.
* Good organisational skills and the ability to manage competing priorities.
* Confidence answering telephone calls and dealing with customer queries.
* A good eye for detail and accurate data-entry skills.
* Basic Excel skills, including creating, updating and filtering spreadsheets.
* Comfortable learning new systems and working across different customer portals.
* A calm, helpful approach when the team is busy.
* Previous fleet, automotive, engineering or service-industry experience would be useful but is not essential.
As the Call handler / customer service advisor
* Salary of £30,000.
* 6 month initial contract
* Monday to Friday, working one of the team's staggered shifts between 8:00am and 5:30pm.
* Fully office-based.
* Casual and friendly working environment.
* Opportunity to join an established and supportive team of ten.
If you are a capable call handler / customer service advisor who enjoys variety, teamwork and keeping things running smoothly behind the scenes, we would love to hear from you
Are you an organised customer service advisor who enjoys working in a busy, team-focused environment
You will be taking calls from customers/engineers and creating jobs/units on the system. We have had a huge influx in calls recently into the Central Admin team who are the overflow for the depots as the depots are so stacked.
Salary will be £30k per annum and hours are 40 hours per week. Start and finish times to be confirmed.
* Processing completed service and repair jobs accurately and promptly.
* Updating customer portals and internal systems.
* Answering calls from depots and customers when service controllers are unavailable.
* Providing customers with updates available on the system or taking accurate messages.
* Assisting with breakdown calls and customer queries when required.
What we're looking for as the call handler / customer service Advisor
* Previous experience in an administration, service support or customer service role.
* Good organisational skills and the ability to manage competing priorities.
* Confidence answering telephone calls and dealing with customer queries.
* A good eye for detail and accurate data-entry skills.
* Basic Excel skills, including creating, updating and filtering spreadsheets.
* Comfortable learning new systems and working across different customer portals.
* A calm, helpful approach when the team is busy.
* Previous fleet, automotive, engineering or service-industry experience would be useful but is not essential.
As the Call handler / customer service advisor
* Salary of £30,000.
* 6 month initial contract
* Monday to Friday, working one of the team's staggered shifts between 8:00am and 5:30pm.
* Fully office-based.
* Casual and friendly working environment.
* Opportunity to join an established and supportive team of ten.
If you are a capable call handler / customer service advisor who enjoys variety, teamwork and keeping things running smoothly behind the scenes, we would love to hear from you