Customer Service Advisor

Customer Service Administrator

Rugby (outskirts car driver essential)

£26,000 – £27,500 - Plus Annual Bonus – Potential OTE £30,000

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion

Duties

• Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.

• Managing customers’ expectations during the process and project closure phase.

• To resolve challenges for customers when orders cannot be fulfilled.

• Finalisation of projects under the guidance of Sales Team.

• Adhering to company processes and procedures.

• Develop good working relationships with Sales, Logistics and Accounts Departments

• Build excellent relationships with customers.

Experience

• Experience in customer services

• Knowledge of data based systems

• Good knowledge of MS office (essential)

• Strong Administration and customer service skills

• Ability to work calmly in a busy environment

• NVQ in Business Administration – desired

Personal attributes

• Strong communication and social skills

• Objective-orientated

• Strong work ethic, open and reliable

• Outstanding organisational skills

• Flexible approach with the ability to work on your own initiative

Other criteria

• Good knowledge of MS office

• Ability to learn and adapt to company products quickly

Company Benefits

• Annual Bonus

• Annual Salary Review

• Private Healthcare

• Life Assurance

• EAP