Customer Service Advisor

About the Role

Our client is seeking a dedicated Customer Service Advisor to join their dynamic team based in Aberdeen . This role is pivotal in ensuring a seamless customer experience, acting as the first point of contact for inquiries, issues, and support requests. You will be instrumental in maintaining high standards of customer satisfaction and contributing to the company's reputation for excellent service. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving, thriving in a fast-paced, client-focused environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and transactions.
• Process orders, forms, applications, and requests accurately.
• Gather customer feedback and report any recurring issues to management.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to remain calm and professional under pressure.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive starting salary.
• Opportunities for professional development and career advancement.
• A supportive and friendly working environment.
• On-site training provided.
• Pension scheme contributions.