Customer Service Advisor

About the Role

Our client is looking for a friendly and professional Customer Service Advisor to join their team in Liverpool . This role is central to ensuring customers receive prompt and helpful support, whether in-store or through various communication channels. You will be the first point of contact for many customers, handling inquiries, resolving issues, and providing information about products and services. This position offers a dynamic work environment where excellent communication and problem-solving skills are highly valued, with a flexible hybrid working arrangement.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and courteous manner.
• Provide information on products, services, promotions, and store policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges accurately.
• Maintain accurate customer records and interactions in the CRM system.
• Contribute to a positive team environment and support colleagues.

Requirements

• Proven experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency with customer service software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively in a busy environment in Liverpool .

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid working model offering flexibility between home and office.
• Comprehensive training on products and customer service best practices.
• Employee discount on merchandise.
• A supportive team culture focused on customer satisfaction.