Customer Service Advisor

About the Role

Our client is looking for a friendly and efficient Customer Service Advisor to join their busy team in Portsmouth . You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. This role requires excellent communication skills, a patient demeanor, and a strong commitment to delivering outstanding customer experiences. You will contribute to a positive brand image and customer loyalty within the Hampshire area, working within a supportive and team-oriented environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and effectively, escalating when necessary.
• Process orders, forms, applications, and requests as required.
• Maintain detailed records of customer interactions and transactions in the CRM system .
• Contribute to team efforts by accomplishing related results as needed.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computers and basic software applications .
• Ability to remain calm and professional under pressure.
• A positive attitude and willingness to learn in the Portsmouth area.

Benefits

• Competitive starting salary.
• Full-time employment with opportunities for overtime.
• Comprehensive training and ongoing support.
• Company pension scheme and holiday entitlement.
• A friendly and collaborative team atmosphere in Portsmouth .