Customer Service Advisor

Customer Service Advisor (Req/ ) South Gyle, Scotland

Salary: GBP13.5 - GBP13.5 per hour

Customer Service Advisors – Financial Services | multiple roles available

Based at South Gyle | Fully office-based roles with free parking

Full-Time roles | Monday to Friday | 9:00am to 5:00pm

Long-Term temporary contracts | minimum 9 months with strong potential to be extended & may become permanent

Pay rate of £13.50 per hour + holiday pay

Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of Customer Service Advisors to work in their Front Office contact centre.

PLEASE NOTE - as these roles will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.

The successful candidates will be responsible for the following:

• Acting as the first point of contact for both advisors & customers via both telephone calls and digital channels
• Supporting with outbound customer contact where it's required
• Delivering the best possible customer service at all times
• Supporting customers with using digital options where required & explaining self-service options
• Identifying opportunities for process improvements in the team
• Logging of information accurately on internal systems

In order to be considered for these roles your skills and experience should include:

• Previous experience working in a professional contact centre envirnonment - preferably within Financial Services
• Any candidates with the above experience including working with or exposure to ISA’s, SIPP’s & bonds would be advantageous, however this is not essential
• Excellent communication skills, both written and verbal
• Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively
• Experience of working to targets, deadlines or SLA’s
• Solid IT skills, including the use of Word & Excel

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

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