Customer Service Advisor

About the Role

Our client is looking for a friendly and efficient Customer Service Advisor to join their team in the vibrant city of Plymouth . In this essential role, you will be the primary point of contact for customers, providing them with information, support, and solutions to their queries. Your dedication to delivering excellent service will be key to maintaining customer satisfaction and loyalty. This is a fantastic opportunity for individuals who enjoy interacting with people and are passionate about providing outstanding support within a dedicated retail environment, contributing to the positive reputation of the business.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions professionally.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues and complaints effectively, escalating when necessary.
• Process customer orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions.
• Contribute to a positive and helpful team environment.

Requirements

• Previous experience in a customer service role is preferred.
• Excellent communication and active listening skills.
• A patient and empathetic approach to customer interactions.
• Ability to multitask and manage time effectively in a busy setting.
• Proficiency with basic computer applications and CRM systems.
• A positive attitude and a strong work ethic.

Benefits

• Competitive hourly rate with regular pay reviews.
• Full-time employment based in Plymouth .
• Comprehensive training on products and services.
• Employee discount scheme on company products.
• Supportive team environment and opportunities for growth.
• Pension scheme and paid annual leave.