Customer Service Advisor

About the Role

Our client is seeking an enthusiastic and dedicated Customer Service Advisor to join their dynamic team in Aberdeen . In this crucial role, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience with the company's products and services. You will work within a supportive environment that values clear communication and exceptional customer care, playing a vital part in maintaining and enhancing customer satisfaction and loyalty. This position offers the chance to develop your customer service skills within a well-established organisation.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities to improve the customer experience and provide feedback to management.

Requirements

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency in using CRM software and other customer service tools.
• Ability to work effectively under pressure and manage multiple inquiries simultaneously.
• Strong problem-solving abilities and a proactive attitude towards issue resolution.

Benefits

• Competitive starting salary with opportunities for review.
• Hybrid working model offering flexibility between office and home.
• Comprehensive training and ongoing professional development.
• Employee assistance program and wellness initiatives.
• Pension scheme and holiday entitlement.