Customer Service Advisor

About the Role

Our client is looking for a personable and efficient Customer Service Advisor to join their team in Southampton . This hybrid role involves interacting with customers to provide information, process orders, and resolve issues, contributing significantly to customer satisfaction and retention. You will be a key part of a friendly office environment while benefiting from the flexibility of working some days from home. This is a great opportunity for someone passionate about helping others and seeking a role with work-life balance and career development prospects in the vibrant city of Southampton .

Key Responsibilities

• Handle customer inquiries via telephone, email, and potentially face-to-face interactions.
• Provide clear and concise information about products, services, and promotions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.
• Maintain customer records and update account information in the CRM system.

Requirements

• Previous experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Proficiency in using standard office software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.
• A positive attitude and a strong commitment to customer satisfaction.

Benefits

• Competitive salary and potential for performance-based incentives.
• Flexible hybrid working arrangement.
• On-site training and continuous professional development.
• Company pension scheme and generous holiday allowance.
• Employee discount on company products and services.