Customer Service Advisor

About the Role

Our client is looking for a friendly and efficient Customer Service Advisor to join their remote team, supporting customers of their retail business in Liverpool . This role involves handling customer inquiries via phone, email, and potentially live chat, providing support, resolving issues, and ensuring a positive customer experience. You will be an ambassador for the brand, offering assistance with orders, product information, and after-sales support. The ideal candidate will have excellent communication skills, a patient demeanor, and a genuine desire to help customers, thriving in a remote environment that requires self-discipline and excellent organizational abilities.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via various communication channels (phone, email, chat).
• Provide accurate information about products, services, and order status.
• Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
• Process orders, returns, and exchanges accurately within company guidelines.
• Escalate complex issues to relevant departments or management when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Requirements

• Proven experience in a customer service or support role, preferably in a retail or e-commerce setting.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong problem-solving abilities and a patient, empathetic approach to customer issues.
• Proficiency with CRM software and common office applications.
• Ability to manage time effectively and work independently in a remote setup.
• Demonstrated ability to handle high volumes of customer interactions with professionalism and efficiency for our Liverpool -based customers.

Benefits

• Competitive pro-rata salary based on 20 hours per week.
• Flexible working hours with a remote setup.
• Training on products and customer service best practices.
• Employee discount on company products.
• Opportunity to be part of a supportive remote team, contributing to customer satisfaction.