Customer Service Advisor

About the Role

Our client is seeking a proactive and customer-oriented Customer Service Advisor to join their team in Milton Keynes . This hybrid role offers the flexibility of remote work combined with the collaborative environment of an office presence. You will be responsible for delivering exceptional support to customers, addressing inquiries, resolving complaints, and ensuring a positive experience with the company's offerings. This position is perfect for someone who thrives in a blended working model and is passionate about building strong customer relationships.

Key Responsibilities

• Handle inbound customer calls and emails, providing accurate information and efficient solutions.
• Process customer requests, orders, and returns in a timely and accurate manner.
• Address and resolve customer complaints with empathy and professionalism.
• Build rapport with customers to understand their needs and offer appropriate solutions.
• Collaborate with team members to share best practices and improve service delivery.

Requirements

• Previous experience in a customer service environment.
• Excellent interpersonal and communication skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong organizational skills and attention to detail.
• Ability to adapt to both remote and in-office working arrangements.

Benefits

• Competitive starting salary.
• Opportunities for career progression within the customer service department.
• Hybrid working model offering work-life balance.
• Comprehensive benefits package including pension scheme.
• Regular team training and development sessions.