Customer Service Advisor

About the Role

Our client is seeking a dedicated and friendly Customer Service Advisor to join their team in Belfast , offering a hybrid working model. You will be the primary point of contact for customers, providing support and resolving inquiries efficiently and professionally. This role is crucial in maintaining customer satisfaction and loyalty, ensuring that every interaction reflects positively on the brand. You will handle a variety of customer needs, from product information to issue resolution, contributing to a positive and supportive team environment that values excellent service delivery. The hybrid setup allows for a balance between in-office collaboration and remote flexibility.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively, escalating complex problems when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve the customer service process and customer experience.
• Build and maintain strong customer relationships through positive and proactive engagement.

Requirements

• Previous experience in a customer service role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a patient demeanour.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work effectively both independently and as part of a team.

Benefits

• Competitive salary and performance-related incentives.
• Hybrid working model offering flexibility.
• Comprehensive training and ongoing support.
• Opportunities for career progression within the customer service department.
• A positive and collaborative team atmosphere.