Customer service advisor
- north east, england, United Kingdom
- Contract
Job Description
Customer service advisor (CC/FY) Durham, England
Salary: GBP13.45 - GBP18.9 per hour
Customer service advisor
- Various shift patterns
- You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need
- Awr rate incease to £13.57
- Benefits will include vouchers for Star performance
- Free coffee and tea available onsite
We are currently seekingCustomer service advisor's to join a well-established and reputable client on a12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.
Role Overview as a Customer service advisor
You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.
Key Responsibilities as a Customer service advisor
- Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
- Accurately complete transactions and maintain up-to-date records, both digital and manual
- Prioritise and manage daily workloads effectively to meet deadlines
- Escalate non-routine queries or issues appropriately
- Collaborate with colleagues to support overall team performance
- Ensure compliance with internal controls and audit requirements
Essential Skills & Experience as a Customer service advisor
- Strong attention to detail and accuracy in record-keeping
- Proven ability to work effectively in a team-based or structured environment
- Excellent interpersonal and communication skills
- Strong organisational and time management abilities
- Demonstrated commitment to delivering high-quality customer service
- Ability to follow defined processes and procedures consistently