Customer Service Advisor

About the Role

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their vibrant team in Coventry . This hybrid role offers the best of both worlds, combining in-office collaboration with the flexibility of remote work. You will be the primary point of contact for customers, addressing their queries, resolving issues, and ensuring their satisfaction with our client's offerings. Working within a supportive team environment, you will contribute to maintaining high service standards and building strong customer relationships. This is an excellent opportunity for individuals looking to grow their careers in customer relations within a well-established organisation.

Key Responsibilities

• Handle inbound customer calls and emails, providing clear and concise information.
• Assist customers with product inquiries, order processing, and account management.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain accurate customer records and update information in the company's database.
• Collaborate with internal departments to ensure customer needs are met effectively.
• Identify opportunities to upsell or cross-sell relevant products or services.

Requirements

• Previous experience in a customer service or call centre environment.
• Excellent communication and interpersonal skills, with a friendly and helpful demeanour.
• Proficiency in using computer systems and customer management software.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• A flexible attitude towards working hours and arrangements is required.
• Must be able to attend the Coventry office on designated days for collaboration and team meetings.

Benefits

• Competitive salary package.
• Hybrid working model for better work-life balance.
• Opportunities for career advancement and training.
• Pension scheme and paid annual leave.
• Friendly and collaborative team atmosphere.