Customer Service Advisor

About the Role

Our client is looking for an enthusiastic Customer Service Advisor to join their team in Newcastle upon Tyne . This role involves interacting with customers to provide information, resolve queries, and offer solutions across various platforms. You will be a key player in ensuring customer satisfaction and contributing to the overall success of the support department. This position offers a hybrid working model, blending office-based collaboration with the flexibility of remote work, fostering a dynamic and modern work environment.

Key Responsibilities

• Handle customer inquiries via telephone, email, and chat, providing accurate and efficient responses.
• Identify customer needs, clarify information, and research if necessary to resolve their issues.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Process orders, forms, applications, and requests as needed.
• Collaborate with team members to share best practices and improve service delivery.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Previous experience in a customer service or similar role.
• Strong communication and active listening skills.
• Proficiency in using computer systems and standard office software.
• Ability to multitask, prioritize, and manage time effectively.
• Experience with ticketing systems is advantageous.
• Adaptability to both office and remote work environments.

Benefits

• Competitive salary with potential for performance bonuses.
• Hybrid working schedule offering flexibility.
• Generous holiday entitlement.
• Opportunities for career advancement within the company.
• A supportive team atmosphere and regular training sessions.