Customer Service Advisor

About the Role

Our client is seeking a friendly and professional Customer Service Advisor to join their team in Edinburgh . You will be the primary contact for customers, handling inquiries, resolving issues, and providing general information about their services. Your role is critical in shaping the customer's perception of the company by delivering outstanding service with every interaction. This position is perfect for individuals who enjoy helping others and are looking for a role with room for growth within a reputable organization.

Key Responsibilities

• Handle incoming customer calls, emails, and messages in a timely and efficient manner.
• Provide accurate and comprehensive information about products and services.
• Assist customers with inquiries, concerns, and complaints, aiming for first-contact resolution.
• Document all customer interactions and outcomes in the CRM system.
• Escalate unresolved issues to the appropriate departments or management.
• Contribute to team efforts by achieving performance targets and supporting colleagues.

Requirements

• Experience in a customer-facing role, such as customer service or retail.
• Strong communication and active listening skills.
• Proficiency in using computer systems and basic software.
• Ability to remain calm and professional under pressure.
• Good organizational skills and attention to detail.
• A positive attitude and a commitment to customer satisfaction.

Benefits

• Competitive salary with potential bonuses.
• Hybrid working arrangement for work-life balance.
• On-the-job training and ongoing professional development.
• Company pension scheme.
• A supportive and friendly team environment.