Customer Service & Operations Coordinator

We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham.

Your role as a Customer & Operations Coordinator will be to organise and plan trips, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills please apply today.

The details: Monday to Friday 09:00-17:00 25 days holiday + bank holidays, rises with service Competitive salary + commission Team events Hybrid working after probation Transport needed due to company location

Main Duties

Building relationships with customers and overseeing bookings Providing advice to customers, from itineraries, to travel and accommodation Using a bespoke IT system as well as standard Microsoft applications Liaising with internal and external stakeholders Working towards company set targets Managing customer accounts and being a key point of contact Ensuring all paperwork and supporting documentation is sent to clients Delivering exceptional customer service to ensure the very highest level of satisfactionSkills needed:

Proven experience delivering great customer service Ability to resolve problems, work well under pressure and meet deadlines Priorotising and managing workload in a fast paced environment Able to use Microsoft packages and computer systems A team player but also able to work alone when needed Excellent verbal and written communications skills and having a commercial awareness Confidence to speak to customers via phone and email Calm and constructive approach to urgent situations If you have any questions on this role please contact Helen @ Pure for more information