Customer Service & Operations Coordinator

A well-established and growing business in Stockton-on-Tees is looking to recruit an organised and customer-focused Customer Service & Operations Coordinator to join their busy and supportive team.

This is a varied and fast-paced role, ideal for someone who enjoys working with customers, coordinating operations, and keeping things running smoothly behind the scenes. You’ll be joining a friendly team where high standards of service and efficiency are key.

Key Responsibilities

• Handle customer enquiries in a professional and timely manner
• Process and manage hire and purchase orders accurately
• Coordinate delivery of equipment to customers and job sites
• Maintain accurate records, documentation, and system updates
• Provide general administrative support including invoicing and filing
• Work closely with internal teams to ensure smooth day-to-day operations
• Deliver excellent customer service at all times

About You

• Previous experience in customer service, administration, coordination, or hire desk roles (desirable but not essential)
• Strong communication skills and a confident telephone manner
• Highly organised with excellent attention to detail
• Able to manage multiple tasks in a busy environment
• Proactive, reliable, and a strong team player
• Positive attitude with a willingness to learn and develop

What’s on Offer

• Salary £30,000 – £34,000 (depending on experience)
• Monday to Friday, 8:00am – 5:00pm
• 25 days holiday plus bank holidays
• 4% employer pension contribution
• Free on-site parking
• Supportive and stable working environment

This is a great opportunity for someone looking to develop their career in a varied operations and customer service role within a growing business.

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