Customer Service Assistant

Our client, a well-established firm within the luxury goods industry, based in Pershore, has an exciting new opportunity for a Customer Service Assistant to join their team on a temporary basis for a seasonal contract to cover the Christmas peak.

The successful Customer Service Assistant should have:

• A love of working with people - customers are at the heart of everything our client does!
• Excellent communication skills (Previous customer service experience is advantageous but not essential)
• The ability to multitask and navigate multiple systems with ease
• Resilience to handle sensitive or challenging conversations with customers, and potential complaints
• Flexibility with working hours during the busy Christmas period, including some evenings and weekends

In this role, the Customer Service Assistant will be responsible for:

• Handling customer service queries via phone, email, and live chat
• Planning corporate orders and liaising with corporate clients
• Producing quotations and advising customers on suitable products
• Investigating and resolving customer complaints, as well as managing and resolving delivery queries
• Keeping accurate customer service records

Our client is offering the successful Customer Service Assistant a salary in the region of £12.71 an hour, plus holiday pay. This is a great opportunity to gain valuable customer service experience, build your professional skills, and work as part of a supportive team during our busiest and most exciting season. If you are a recent graduate or looking for seasonal administration work in a fast-paced environment apply now to discuss this opportunity further