Customer Service Assistant

About the Role

Our client is seeking a friendly and adaptable Customer Service Assistant to join their team in Plymouth . This hybrid role offers flexibility, combining remote work with essential in-office days to support customer needs. You will assist customers with inquiries, orders, and resolve issues, playing a key role in maintaining customer satisfaction and loyalty. This is a great opportunity for individuals seeking part-time work with a supportive employer.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Process customer orders, payments, and returns accurately.
• Provide information about products and services.
• Assist with customer complaints and escalate complex issues when necessary.
• Maintain customer records and ensure data accuracy.

Requirements

• Previous experience in a customer service or administrative role.
• Good communication and interpersonal skills.
• Ability to manage tasks in a hybrid working environment.
• Basic computer literacy and familiarity with office software.
• A customer-centric approach and a willingness to learn.

Benefits

• Hourly wage reflective of experience.
• Pro-rata holiday entitlement.
• Flexible working hours within a hybrid model.
• On-the-job training provided.
• A positive team environment.