Customer Service Associate - Inbound Calls

About the Role

Our client is looking for a friendly and professional Customer Service Associate to handle inbound calls for their team in Stoke-on-Trent . This role focuses on providing excellent customer experiences by answering questions, resolving issues, and processing requests accurately and efficiently. You will be a key representative of the company, making a positive impression on every customer interaction. This position offers a stable role within a respected organization, with opportunities to develop your communication and problem-solving skills.

Key Responsibilities

• Answer high volumes of inbound customer calls in a timely and professional manner.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Process customer orders, forms, requests, and applications accurately.
• Communicate effectively with customers, demonstrating patience and empathy.
• Maintain quality standards and productivity targets set by the company.

Requirements

• Previous experience in a customer service role, particularly with inbound call handling.
• Strong listening and communication skills, with a clear and confident phone presence.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and ability to navigate multiple systems.
• Commitment to providing excellent customer care, residing in or able to commute to Stoke-on-Trent .

Benefits

• Competitive hourly wage with potential for overtime.
• Hybrid work schedule for a better work-life balance.
• Paid training and ongoing development programs.
• Access to company discount schemes.
• A positive and supportive team environment.