Customer Service Associate - Portsmouth

About the Role

Our client is looking for an enthusiastic and customer-focused Customer Service Associate to join their team in Portsmouth . This role is vital for ensuring our customers receive outstanding support and have a positive experience with our services. You will be the primary point of contact for customer inquiries, handling a range of issues from basic queries to more complex problem-solving. This is an excellent opportunity for individuals who enjoy interacting with people and contributing to a positive company image in the Portsmouth area.

Key Responsibilities

• Address customer inquiries via phone, email, and in-person channels promptly and courteously.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Maintain detailed and accurate records of all customer interactions.
• Contribute to team objectives and assist colleagues as needed.

Requirements

• Previous experience in a customer service role is preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Good organizational skills and attention to detail.
• Familiarity with basic computer systems and CRM software.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Comprehensive training provided to ensure success in the role.
• A stable and supportive work environment in Portsmouth .
• Potential for advancement within the company.
• Employee discounts and perks.