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Customer Service Associate

Posted by Placements24
leeds, west yorkshire, LS1 1UR, United Kingdom
Full time
Hybrid
£25,500 - £25,500 Per Annum

Job Description

About the Role

Our client is searching for a proactive and customer-focused Customer Service Associate to join their team in Leeds . This role is key to maintaining high standards of customer satisfaction and providing essential support. You will engage directly with customers, addressing their inquiries and resolving issues efficiently. The role is designed for individuals who are passionate about delivering excellent service and contributing to a positive customer journey. This position offers remote working capabilities, allowing for a great work-life balance while staying connected to the team and company goals. We pride ourselves on a culture of support and continuous development.

Key Responsibilities

Handle inbound customer service requests via phone, email, and online channels.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues efficiently and courteously.
Document all customer interactions and resolutions in the company's database.
Assist customers with navigating the company's website and online services.
Collaborate with other departments to ensure customer needs are met promptly.

Requirements

Demonstrable experience in a customer service role.
Excellent communication skills, both written and verbal, with a friendly and professional tone.
Proficiency in using helpdesk software and common office applications.
Ability to multitask and manage time effectively in a fast-paced environment.
A customer-centric mindset with a commitment to exceeding expectations.
Good problem-solving skills and the ability to work independently.

Benefits