Customer Service Coordinator

About the Role

Our client is seeking a highly organised and proactive Customer Service Coordinator to join their team in Derby . This hybrid role involves managing daily customer service operations, ensuring smooth communication, and supporting the customer service team. You will be instrumental in maintaining high standards of service delivery and client satisfaction. This is an exciting opportunity for an individual with strong administrative and communication skills who thrives in a structured yet flexible work environment, contributing to the overall success of customer relations.

Key Responsibilities

• Coordinate customer service activities and manage support workflows.
• Act as a point of contact for escalated customer issues and complex inquiries.
• Maintain and update customer databases and service records.
• Schedule and manage appointments and communication with clients.
• Prepare reports on customer service performance and trends.
• Support the customer service team with administrative tasks and resource management.

Requirements

• Previous experience as a customer service coordinator or in a similar administrative role.
• Excellent organisational and multitasking skills.
• Strong verbal and written communication abilities.
• Proficiency in using CRM software and standard office applications.
• Adaptability to work in a hybrid setting, balancing office and remote responsibilities.
• High school diploma or equivalent; relevant further education is beneficial.

Benefits

• Competitive salary package with regular reviews.
• Comprehensive health and wellness benefits.
• Generous annual leave and company holidays.
• Opportunities for professional development and skill enhancement.
• A collaborative team environment with flexible working arrangements.