Customer Service Coordinator

Customer Service Coordinator

Location: Outskirts of Norwich, Norfolk

Salary: £28,000 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent

Working Pattern: Hybrid – 1 day working from home per week

• Own transport essential due to location*

Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich.

This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service.

Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.

Key Responsibilities

• Acting as the first point of contact for customer enquiries

• Responding to customers via telephone and email

• Processing and managing customer orders

• Building strong customer relationships

• Managing the team inbox and responding to queries promptly

• Liaising with suppliers and internal teams

• Resolving customer queries and issues

• Keeping customer records accurate and up to date

• Monitoring customer requirements and ensuring orders are placed when needed

• Gathering feedback and supporting service improvements

About You

We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service.

You’ll ideally have:

• Previous customer service or customer-facing experience

• Excellent communication skills

• A friendly, professional and approachable manner

• Strong attention to detail and accuracy

• Good problem-solving and organisational skills

• The ability to manage multiple enquiries and prioritise effectively

• Good IT skills, including Microsoft Office

• A proactive and positive approach

Benefits

• 8% employer pension contribution

• 26 days’ annual leave plus bank holidays, increasing with service

• Birthday off if it falls on a working day

• Free daily lunch from the onsite café

• Discounts with hundreds of retailers and suppliers

• Life assurance at 2 x salary

• Optional private health insurance

• Discounted gym membership

• Cycle to work scheme

• Salary sacrifice car scheme

• Hybrid working

• Free onsite parking

If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.

Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk