Open roleExternal
Customer Service Coordinator
- sunbury on thames, england, United Kingdom
- Job type not listed
Job Description
Job Title: Customer Service Dispatcher
Shifts: Rotating Weekly Shift (8am-4pm & 10:30am-7pm) Monday-Friday
Location: Sunbury-on-Thames
Responsibilities
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish – confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
Benefits
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days – up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
Qualifications
- Strong customer service skills
- Confident using computers and quick to learn new systems
- Organised, proactive, and comfortable picking up the phone
- Experience in scheduling, planning, or coordinating workloads (Nice to have)
- Knowledge of the security or engineering industry (Nice to have)