Customer Service Coordinator

About the Role

Our client is seeking a highly organized and customer-focused Customer Service Coordinator to join their team in Cambridge . This hybrid role is essential for managing customer interactions, ensuring seamless communication, and resolving queries efficiently. You will play a key role in maintaining high levels of customer satisfaction while enjoying the benefits of both office-based collaboration and remote work flexibility. This is an excellent opportunity for someone looking to advance their career in customer service within a dynamic and forward-thinking company located in the historic city of Cambridge .

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and online chat platforms.
• Provide comprehensive information and support regarding our products and services.
• Coordinate with different departments to ensure timely resolution of customer issues.
• Process customer orders, returns, and feedback accurately within the CRM system.
• Proactively identify opportunities to enhance customer experience and retention.

Requirements

• Previous experience in customer service, coordination, or a related administrative role.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in using CRM software and other customer support tools.
• Ability to multitask effectively and prioritize workload in a hybrid environment.
• A customer-centric approach and a commitment to delivering high-quality service.

Benefits

• Competitive salary and benefits.
• Flexible hybrid working model.
• Opportunities for professional development and training.
• A collaborative and supportive team environment.
• Access to company perks and employee assistance programs.