Customer service executive fixed term 12 months
- swindon, england, United Kingdom
- Contract·On-site
- £28 - £36 Per Hour
Job Description
Job Title: Customer service executive fixed term 12 months
Posting Start Date: 9/10/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints.
A key focus of the role is developing strong working relationships with customers and internal support functions.
Your new role:
- Be the primary day-to-day interface for assigned account partners in the UK
- Carry out contract reviews on orders/schedules and process them within SAP
- Progress and expedite orders as requested.Process requests for quotations
- Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
- Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
- Review, action, and issue all relevant order-related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow-up activities
Your ideal background:
Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.
Competencies
Job Locations:
SITE H FARADAY ROAD
SWINDON, Swindon SN3 5HH
United Kingdom