Customer Service Executive (Logistics)

My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same.

Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career.

Responsibilities

• Taking in bound calls from key account with enquiries, orders and queries

• Working to customer KPI’s on performance and resolutions

• Logging details onto inhouse TMS system and producing performance reports

• Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues

• Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution

• Communicating with clients internal/external via the telephone ,email and face to face

• Building relationships

• Providing solutions

Skills required

• Experience of working within a logistics environment

• Strong communication skills

• Previous key account/customer service experience

• Resilience

• Able to deal with complaints

• Solution driven

• Strong IT skills

Working hours Monday – Friday 09.00 – 17.00

Benefits include

• Life Assurance

• Employee Assistance Programme

• Lifestyle benefits/discounts

• Pension scheme

• Excellent working environment

• Genuine career progression opportunities