Customer Service / In bound Sales Executive

Sales Executive (Customer Service-Led, Inbound Leads) Location: Highbridge Job Type: Permanent Salary: Up to £28,500 p.a. FTE ( 4 days will be pro rata) approx 22800

We are looking for a confident, highly organised Sales Executive with GREAT telephone skills to join our clients friendly and professional team in Highbridge. This isn't a typical sales role - it's very much a customer service approach, focused on responding to and following up inbound enquiries generated via their website, marketing activity and other channels.

Reporting to the Senior Sales Executive, you will play a key role in coordinating customer appointments and ensuring an outstanding customer experience from first contact through to post-appointment follow-up.

Working pattern: 4 days per week (Monday to Friday working window) - any 4 days, but Monday and Friday are a must. Hours are 9:00am to 5:00pm.

Key Responsibilities

Respond promptly to incoming sales enquiries via telephone, website, and other channels, ensuring all leads are contacted within 24 hours

Arrange complimentary design appointments for customers with our Sales Designers and Trade Partners

Follow up with customers after their design consultation to ensure their needs have been met, including managing email surveys

Review and manage the company database, reactivating inactive leads where appropriate

Handle requests for brochures and paint colour samples

Welcome and assist visiting customers, delivering exceptional customer care at all times

Liaise closely with Sales Designers and internal colleagues to resolve customer queries

Organise factory tours and viewings of completed orangeries, garden rooms, and kitchens

Carry out general administrative duties to support the customer service team

Assist with periodic mail shots to existing customers

Essential Skills & Experience

GREAT telephone skills and a confident, professional manner

Strong administration, organisation, and time management skills

Excellent communication and interpersonal abilities

Ability to work both independently and as part of a team

Strong attention to detail and ability to prioritise workload effectively

Good PC literacy and experience using databases and email systems

What We Offer

Friendly and supportive working environment

Full training and ongoing support

Opportunity to develop within a growing business

Competitive salary (dependent on experience)

Free parking

Pension

28 days holiday

Medicare cash back scheme

Monthly company FREE lunch