Open role
Customer Service/Key Account Manager
- Aggregated by CV-Library
- Manchester, Greater Manchester
- Permanent
- Full Time
Job Description
Our client is a well-established and highly successful business, renowned for delivering high-quality garments across the Healthcare, Corporate Wear, Workwear, and Sportswear sectors are looking for a Customer Service / Key Account Manager to join the team. Alongside its garment division, the company also operates an integrated advertising and marketing agency and a fast-growing fitness racing business.
The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach. This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business.
Due to continued growth, we are looking for a bright, motivated and outgoing individual with energy, personality and a genuine enthusiasm for working with people.
You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers and supply chain. You will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities.
For someone with the right ability, attitude and ambition, this role offers genuine scope to develop, take on greater responsibility and progress within the Group.
Key Responsibilities
Build and develop relationships with key Healthcare, Teamwear and University and College customers
Act as a principal point of contact for customers, dealing with queries and resolving issues promptly
Develop relationships with prospective colleges and secure new partnerships
Manage account renewals and ongoing customer aftercare
Place, monitor and track customer orders through to delivery
Coordinate UK and international deliveries and manage delivery schedules
Liaise closely with internal teams to ensure customer requirements are met
Prepare quotations and estimates
Take ownership of issues and see them through to resolution
Skills & Experience
Bright, confident and a quick learner
Lively, outgoing and comfortable dealing with people at all levels
Driven, enthusiastic and keen to get things done
Naturally customer-focused and able to build strong relationships
Highly organised and capable of managing several priorities
Logical, practical and a good problem solver
A clear and confident communicator
Comfortable taking responsibility and using their own initiative
IT literate, with a good working knowledge of Excel; ERP experience would be an advantage
Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us.
*By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us*
Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily
The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach. This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business.
Due to continued growth, we are looking for a bright, motivated and outgoing individual with energy, personality and a genuine enthusiasm for working with people.
You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers and supply chain. You will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities.
For someone with the right ability, attitude and ambition, this role offers genuine scope to develop, take on greater responsibility and progress within the Group.
Key Responsibilities
Build and develop relationships with key Healthcare, Teamwear and University and College customers
Act as a principal point of contact for customers, dealing with queries and resolving issues promptly
Develop relationships with prospective colleges and secure new partnerships
Manage account renewals and ongoing customer aftercare
Place, monitor and track customer orders through to delivery
Coordinate UK and international deliveries and manage delivery schedules
Liaise closely with internal teams to ensure customer requirements are met
Prepare quotations and estimates
Take ownership of issues and see them through to resolution
Skills & Experience
Bright, confident and a quick learner
Lively, outgoing and comfortable dealing with people at all levels
Driven, enthusiastic and keen to get things done
Naturally customer-focused and able to build strong relationships
Highly organised and capable of managing several priorities
Logical, practical and a good problem solver
A clear and confident communicator
Comfortable taking responsibility and using their own initiative
IT literate, with a good working knowledge of Excel; ERP experience would be an advantage
Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us.
*By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us*
Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily